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Usability testing
Usability testing analysis
Product refinement
Choose roles
Code planning
Technical Spike
Sprint planning
Build (rest of the day)
Expert Feedback - Live code review
Sprint planning
Presentation prep
Team SGC
Presentations
Feedback session
Speaker @ 5pm
Project documentation
Build (the whole day)
Refer to the schedule here
Usability testing is where you and your product owners present your clickable Figma Prototype to users. The aim of usability testing is to understand how a user interacts with the app and what features could be changed to make the user journey better.
Feedback from your users will be analysed and will inform how you iterate over your protoype next week.
The Product Owner will lead the session and will be asking the users questions and giving them tasks to complete. As discussed in the scripting stage last week.
The Developers will observe the users journey and make note of:
Tasks the user completed
Tasks the user struggled with
Tasks the user was not able to complete
Observations about the look of the app
Observations about the functionality of the app
Observations about the feel of the app
Any other observations.
After 2 hours you should have oservations from 5-6 different users, you can then use TRAFFIC LIGHT ANALYSIS and RAINBOW CHART ANALYSIS, which we mention last week. This will help you get a better understanding of features or pages that need to be changed.
Always introduce yourself and give context. WHAT is the app? WHAT is it's purpose? HOW will their feedback help?
Try NOT to ask leading questions! e.g. "Would you use this app if it came to market, if not, why not?"
Try to keep your questions open-ended. e.g. "What experience do you have of using an app that...[function of the app]?"
It's OK to go off script and ask questions that go with the flow of the conversation.
Encourage them to think out loud.
Give users time to work out things for themselves before jumping in to help them out.
Remember to thank users for their time.
To help you think about the kinds of questions to ask your users when creating your scripts it is important to understand the analysis process looks.
Traffic light analysis
During this analysis you create a spreadsheet or table with tasks you asked the users to complete as rows; and participants as columns. You can then mark whether the user:
Completed the task
Struggled with the task
Did not complete the task
It should look like this
Rainbow Analysis
During this analysis you create a spreadsheet and list observations in rows, and participants in columns. Where an observation occurs, mark the cell, giving each participant a different colour.
In this session you will refine your figma prototypes using the usability testing from this morning.
Remember you do not have to take on-board all the feedback that you got.
It should look like this
